Description : Port Controller. Company : Aramex. Location : Cape Town, Western Cape

Key Responsibilities

• On time collections by your couriers
• Recheck the sorting of the teams shipments
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last agents have returned and full debrief has occurred
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles
• Debrief of returns/undels
• Waybill to Collection Link for Outlying Agents

Collections

• Assign / Dispatch collections to Agents.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor.
• You will be requested to help with the correct recording of weight and dimensions of all the cargo that was collected

Deliveries

• Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
• Notify the Senior Supervisor of any late deliveries and reason for such delivery
• Check to ensure that all Pods’ are received back and correspond with run-sheet.
• Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made. (Debrief)
• Report any damages and endorsements of w/bills to the Senior Supervisor.
• Debrief of delivery sheets as per procedure.

Agents

• Monitor timekeeping of agents and notify Supervisor of late arrivals, late departures.
• Monitor the personal appearance of your staff.
• Anomolies, bad behaviour, suspicious behaviour of agents to be reported to the senior supervisor / Operations Manager

Security

• Ensuring that all cargo dispatched is accounted for and are scanned out. (Crosscheck)
• Ensure agents vehicles all have pad-locks where required.
• Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
• Not leaving the base at night until all undels are accounted for.
• Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation.

Minimum Requirements

• Matric (Grade 12) or similar qualification and/or experience
• Minimum of a valid Code 08 Driver’s license. Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP) will be advantageous.
• 3 years’ experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-years’ experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency

Skills

• Communication - Written & Verbal
• Planning, organising and time management
• Problem solving
• Interpersonal abilities

Competencies

• Communication (Verbal & Written)
• Planning & Organising
• Teamwork
• Leading others
• Problem analysis
• Decision making

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.